Return/refund policy:

RETURNS MUST BE AUTHORIZED IN ADVANCE… Authorization # by calling Customer Service at 888-415-8601

Damaged goods – must be reported within 15 days. We will replace your product or refund the original order amount.

Undamaged stock items – may be returned for refund – customer pays return freight and a 20% restocking fee

0. I am having difficulty checking out on the website. How can I place an order?

If you are having difficulty checking out via our website, you can call us at 1-888-415-8601 (toll-free) or 678-395-3881 (local).  Alternatively, you can e-mail us at customerservice@regalpak.com or sales@regalpak.com to help you with your order. We are aware that we are currently experiencing some technical difficulties with our website. We are a small company and do most things in house, so please bear with us.

1. Do I have to register for placing an order?
No. You may choose to proceed to Checkout without creating an account. You can also fax to 770-299-1256, email to sales@regalpak.com or simply call us at 1678-395-3881. Upon receiving your order, we will create a manual order in the system for you.

2. Do you accept orders from places outside of the US?
No, at this time, we only serve US customers in 48 continental states and Hawaii, Alaska.

3. What form of payment do you accept?
We accept Paypal, Visa, Master, Discover and American Express. We also accept company check or wire transfer, send inquiry to us for instructions on wiring information. The order will be shipped only after the funds are cleared.

4. When will my order arrive?
With ground delivery in the Continental US, your order will generally arrive within 4-10 business days after it leaves the warehouse, although in many cases it can arrive sooner. For HI/AK/PR customers, additional delays may experience. In case of any delays, we will email or call you. We provide tracking numbers for almost all of our orders shipped, therefore, you can track the delivery process online as well.

5. Do you ship to an APO or FPO address?
We generally do not ship to an APO or FPO address.

6. Do you ship to a PO box address?
We generally do not ship to a PO box address.

7. What carrier do you use for shipping and what services are available?
We usually use FedEx Ground and US post office to ship all orders, if UPS option can save you money, we will use UPS as well.

8. If I pick up the products, do I need to pay the shipping fee?
If you pick up the products, you do not need to pay shipping fees. Our warehouse hours are Monday through Friday, 9:00AM to 5:00 PM. Special appointments outside this window are possible, please contact us before your visit.

9. What is the minimum order size?
There is no requirement on minimum order.

10. How can I know if my order got through?
After you place your order, you will receive order confirmation in your email inbox. If you are a registered customer, you can also log in to www.regalpak.com to view your orders at the section 'My Account'.

11. Can you create logo for my boxes?
Yes, we can. This is our core strength. We do the imprinting for a small fee. Refer to our collection catalog for more details. Contact us by e-mailing sales@regalpak.com or by calling
678-395-3881 and we will get back to you as soon as possible.

12. What is the process to get boxes/bags/displays custom made?
The first stage will cover your requirements on the image, quantities, exterior and interior material and any other product specific details. The next stage is for us to develop a program that fits your budget and delivery time. The third stage will be to send you the pre-production sample box /bag/display for final approval. The fourth stage is for you to make 50% deposit (nonrefundable ) and we will start the production of boxes/bags/displays, while updating you of the progress as the production goes on. The final stage is to deliver the products to your warehouse or store, with payments cleared prior to the delivery.

13. How long do custom boxes/Bags/Displays take to make?
It depends on many factors, but typically range from 45 days to 90 days. Air shipping is available for an additional cost (1 to 2 week ship time from China). Please send us your inquiry and we can help you to figure this out. COVID-19 NOTICE: EXPECT INCREASED PROCESSING TIMES.